Comments on: MoneyGram Review

By: pavel

pavel — Thu, 26 Jan 2012 19:34:12 +0000

This is my worse experience ever with the company that collects all info about you such SSN and other fairly important sensitive information.
Now, I am afraid how they are going to use it…
I tried to send $330.00 ….by using their on-line system for the first time

after spending quite a time by entering needed sensitive information such CC and SSN (last 4 digits), instead of expected confirmation message, I got
“There was an error processing your request. ”
after all
noways, its very annoying – give me any reason why i should stick to your service and not to my bank International transfer

instead of solving it asap – they keep sending me auto response emails…

they must have more robust web-service, CS, and quality testing department…

Terrible company and I hope they are sued permanently and will go out of business soon

By: AngieB

AngieB — Tue, 21 Jun 2011 00:56:15 +0000

A friend sent $300 here to GA the sender at Walmart accidentally but the sending state as CA, when I went to pick up the money I was told I could not get it due to being in the wrong state. My friend called Moneygram, they told him he would have to go back to the store to fix it! He was unable to do so as he was at work, I called and was told they could only speak to the sender. Again my friend and I called on a conference call, all we got was the run around, all the customer service people we spoke to were Indian so I doubt the service center is even in the US. BAD SERVICE ALL AROUND!!

By: OMT

OMT — Wed, 16 Mar 2011 19:43:54 +0000

That sounds really wrong. Using their service as a regular customer is considered a bad thing?

I had something similar happen to me through NETeller which took months to sort out.

Perhaps you can find the name or email of their CEO and complain directly to the top!

By: Trish

Trish — Wed, 16 Mar 2011 12:45:24 +0000

Oh my gosh cant believe this is really going on! I recently was sent money from my mother in law through money gram and when I went to collect they said it was a code 4 and couldn’t release the money to me until she called them. When she did, she was appalled.
They asked her how long had she known me, if she had ever actually met me before and why was she sending me 350 dollars? they said a person with my name is under investigation for money laundering due to the fact that they’d been recieving frequent transactions through then lately! I was married to her son for four years for christ sake that is how she knows me, and I wish I had family who sent me money on a regular basis! Then I wouldnt be so broke, getting evicted as a matter of a fact…anyway…It has been over 3 weeks and they havent released the money to her or me! what the hell is going on?

By: M A SALMON

M A SALMON — Sat, 19 Feb 2011 00:56:26 +0000

Re Claim: CM106424
Good Afternoon,
I am Maria Alejandra Salmon Suarez. Peruvian born, I reside in the UK. I have recently experienced a problem with MoneyGram’s services
I am a website designer living in the UK and I am building a website for… a friend since childhood who resides in the USA. Although I don’t usually use MoneyGram, on this occasion to make a quick and easy transfer I decided to use their services. My friend set up a money transfer and I went to the MoneyGram office located in the post office in Macclesfied, Cheshire in the United Kingdom.
As in the UK people don’t hold IDs like in the USA, I went to the MoneyGram office with my Peruvian passport as the only ID I hold that shows my maiden name. The lady called Debbie at the Post Office here asked me for a second ID with a photo on it as it was a large amount of money ($2.000). I showed her my Peruvian National ID and my Peruvian Military ID. She refused to accept these and asked for UK ID with my UK address. I do not have a UK Driver’s License or Passport. Even if I did, these would be in my married name, as are the UK bills etc which are in my name.
Debbie told me that she wouldn’t allow me to receive the funds so I asked her to call MoneyGram central office to explain the situation. Debbie refused to do so, telling me that ‘she doesn’t call nobody’ and further more ‘she only had 5 minutes to close the office’.
In the mean-time, MoneyGram called my friend who had transferred the funds stating that there were fraudulent transfers being made to my zone in the UK. My friend was subjected to a ten minute interview quizzing him on the legitimacy of the transfer. He is a busy manger of a global business and did not enjoy this inconvenience.
It was implied that because I did not have the expected identifications that there was a likely fraud. There was no mention made of the understandable difficulty of a Peruvian national having two photo IDs in her maiden name, having been married and resident in the UK for nearly ten years.
As a consequence of MoneyGram’s false implication of fraud I have not only lost business but also a friend from childhood. This inconsiderate behavior has not only brought into question the legitimacy of my business but also my personal integrity.
I would be extremely grateful if MoneyGram could issue an apology to my friend and me for the misunderstanding caused by their unprofessional behavior. I understand that there is always a risk of fraud, but this is no excuse for potentially libelous implications.
I am fully prepared to go to the press with this and pursue legal avenues – what has hurt me most is that a friend has been placed in a situation where he was completely unjustifiably caused to question my integrity.
Regards
Maria Alejandra Salmon Suarez

By: Marvin

Marvin — Thu, 02 Dec 2010 00:38:39 +0000

I actually recorded the call with moneygram. I sent 40 dollars two days ago. It was my first time using moneygram online. It took me an hour to get 40.00 to a friend who was stranded. Today I needed to send 240.00 to someone only an hour away and I still took an hour to get it done. I had to call moneygram and talk to a rep. she stated that they are experiencing high levels of transactions. She then wanted to know why I was sending the money and how I knew the person I was sending it to. I asked her why she needed to know this. She stated that they want to be sure I am sending it to someone I know and why I was sending it. She then placed me on hold again, in less than 2 minutes she was back online saying she processed the payment. I asked why this took so long again and she gave me the same reason, high number of transactions and they are taking over an hour to process payments. AN HOUR. They are cheaper, but not faster. I would rather pay more to Western Union than to use money gram again. Their Website boasts are down right untrue.

By: tweety

tweety — Fri, 10 Sep 2010 03:27:10 +0000

DO NOT USE MONEYGRAM in CANADA Period…Receiving money is a pain. You do not receive it in CASH as it is supposed to be even that the sender has already paid the fee in FULL. They will give you a check. Then you have to go to your bank. Do not forget your bank may charge you for this transaction without forgetting the time you will waste to go to the bank. Some locations have a policy not to give more thna $100 which means if you were receiving more than that, you will get it in check. TELL YOUR FRIENDS NOT TO USE THIS COMPANY! SPREAD THE WORD PLEASE.Thanks! I am SO UNHAPPY!

By: Smartflame

Smartflame — Wed, 04 Aug 2010 00:00:33 +0000

Maybe they are fine if you are sending hundreds of dollars to South America or somewhere. All I wanted to do was send $40.00 to my son in another city 500 miles away, same country.

The send transaction took a half hour to complete because the Moneygram site was so slow the clerk could not get to the input screens without huge delays.

When my son picked up the money they gave him a CHECK, NOT CASH!! A check is useless to him as he does not have a bank account. Obviously if he had a bank account I would have used the faster and cheaper e-mail money transfer through the bank.

It’s ridiculous that they paid this small amount of money out in a check. DUH.