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Frozen NETELLER Account




I’ve used NETELLER on and off over the years for online gaming transactions and have an account that I hadn’t used for some time. Recently I went back in, used the account for a small value transaction.

All was going well and I was appreciating the sophisticated systems that NETELLER has until they froze my account for no known reason!

Half of the money is still in the account and I cannot get to it. I’m very annoyed about this frozen NETELLER account.

When trying to login all it says is that “for my protection” the account has been frozen and…
that I should contact support. When I try and call support, they are never available and it redirects me to the online help pages on NETELLER that have no helpful information at all.

The online help pages eventually just tell me to email or call NETELLER support staff about the frozen account, I try and call and nothing again.

I think this is because the times I call from are not US standard hours so their support staff are never there. Why do NETELLER not have 24 hour phone support considering that they service the entire world and are a large organisation?

Finally I emailed and expressed my annoyance asking them why they froze my NETELLER account and all they responded with was “Call Us”. Very frustrating!

Have generally had the worst experience with them now and am not willing to get up at 2am just to be able to call their support staff when they happen to be in the office.

So, NETELLER have the frozen money in my account with them and I guess they’re never going to proactively help their customer.

What will happen to the money? It will probably be taken by them when a certain amount of time passes and it’s on the Terms and Conditions that an account without any interaction after so long is invalid and the money goes to them…

Anyone else have this type of problem with a frozen NETELLER account?

This entry was posted on Saturday, December 18th, 2010 and is filed under Money Transfer, Online Currency. You can follow any responses to this entry through RSS 2.0. You can skip to the end and leave a response. Pinging is currently not allowed.

  1. #1 by Vin on January 4th, 2011

    Hi I have the same issue, I have £850 in my Neteller account. First of all they have frozen my account. Then I have tried to contact them so many times with no result that they have now disabled my account for too many logins into a frozen account. The whole website/ company is a joke.

    You cant contact them by there email support because you need to be logged in to your account for the support trail, and if you enter in your current email account it says account already in use.

    Then I requested them to call me back, they didnt call me back…

    Then I tried to call them… Theres no help available- they tell me to email them (which I cant

    Now I’ve made two complaints and heard nothing.

    NETELLER WHAT A JOKE OF A COMPANY. DONT USE IT.

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  2. #2 by OMT on January 4th, 2011

    Interesting to hear you’re having exactly the same problem.

    I wondered if it was just me that was frustrated with a frozen NETELLER account without being able to contact the support team.

    Just don’t understand how a company that’s been around for so long can get away with such a useless level of support.

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  3. #3 by Peter on February 9th, 2011

    Have the exact same problem. Cant logon, and when I call them they state that they cant provide telephone support for this account…

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  4. #4 by Anonymous on February 25th, 2011

    Hey , I also got frozen account ,
    What will happen if I open an another account????
    Will they freeze this too?

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  5. #5 by Paul on March 4th, 2011

    I had my account frozen after Neteller had allowed somebody to misuse my account and steal funds.I have called them many times on the phone only to get an answering service. Left emails to support for callbacks to which they have not replied.

    DO NOT USE THIS COMPANY

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  6. #6 by Milbona on March 30th, 2011

    There was a misuse of my account too. Frozen. I asked for llback. The following day 2 people called me back.

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  7. #7 by Lorenzo on April 21st, 2011

    Yes, I have the same problem. I opened an account one onth ago, than I’ve done two deposit.
    After few days, I try to log in, but it was not accessible.
    I try many, many time to contact the support both via email and phone, but at present they have not yet solved the problem.

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  8. #8 by Sam on April 25th, 2011

    Has anyone managed to get into their accounts? Is there even a number that works? I have money in there and this is very frustrating!

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  9. #9 by tetleyboy on May 3rd, 2011

    i just had some joy with this number.

    08715602387

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  10. #10 by OMT on May 5th, 2011

    Can you give us any further information about that number?

    I wouldn’t suggest that anyone call a random number they have been given on the Internet unless it was actually verified by more than one person as the right one to call.

    Let us know if this actually helped you contact NETELLER to get your account unfrozen.

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